Q: What is SMS?
A: SMS stands for short message service, a convenient way to send brief text messages directly to a friend's, proffesstionals, colleagues, Target Customers, client’s wireless telephones. A SMS message has a maximum length of 160 characters, or about 20 words. SMS is a best way to Keep in touch with Family & to aware the mass directly about your product or Plans with a very short span of time.
Q: What are the advantages of your SMS service?
A: Single and Bulk Messaging
Low Cost Per Message Fee
less Investment Of Time
Q: How do I enter a mobile phone number in the "TO" field?
A: Enter the country code, area code and the mobile phone number without the leading zero. For example 919811211435. In Bulk msg simply Copy the Nose from XL sheet & pest in the Field of Nose Text
Q: Is there a limit to how many numbers I can send at one time?
A: You should try and limit the number should be differenced by each other through (Enter button) that means it should be Column wise.e.g:-9090121345
comma should not be used in the NOs field. You can Push Msg at a time 50,000 at max.
Q: Through which gatway my Message will be deliverd?
A: We are using Multi gateway like TD,BL, DM,DZ ,TA to deliver your message.
Q: How can I make a payment to Horizon SMS Technologies for SMS credit?
A: You can pay through DD/CHeque/to your nearest branch.
Go to account link you can find our bank detail by the account no you can Drop Cheque/DD./Cash.
Q: How long does it take before credits bought are added to my account?
A: (a)If you have selected your mode of payment as Demand Draft /Cheque the credits will get added to your account once we have received payment for the same.
(b) If you made the payment through Cash the credits bought immediately gets added to your account.
Q: I forgot my password. How do I retrieve it?
A: Please Contact our Support(24*7) .They will retrieve your password immediately & that information will go to your mail account.
Q: What is an SMS Template?
A: You can save your typing time by creating the predefined messages in form of Templates. You can add or create a template by our easy to use "Add Template" feature in your account.
Q: How do I manage my contacts/phonebook?
A: You can manage your contacts through your "My Account" area by adding contacts one by one or by uploading your contacts File.
Q: How do i Upload Contacts File (CSV Format)?
A: a. Open a new file in notepad or any text editor on your system then save as CSV format .
b. Enter the contact details in the following format :
First Name, Last Name, Mobile Number, Email Address
c. Go to “Import group” of “Compose SMS” then add group name & upload the CSV file .
Q: How do I view my sent messages?
A: Log in to your & go to "Messaging" area. Click on "Sent Message" . Then Expert DLR Report through which you can View the Status of Each numbers .
Q: What all location can Idea Technosolutions Pvt.Ltd deliver the SMS?
A: We deliver the Messages to most of the service provider in India.
Q: Do you charge any monthly charges or start up fees?
A: No. The registration Charges are absolutely free and you have to only pay for message credits/ Balance.
Q: Is there a minimum monthly purchase required?
A: There are nothing Compulsory minimum monthly charges. Simply purchase credits / Balance when you required more.
Q: How long does message delivery take?
A: The average delivery time through our service is under3- 5 seconds!
Q: What is the maximum length of an SMS message?
A: SMS messages Length up to 160 characters long.
Q: Do you add any text to my messages?
A: NO, we DONT use ANY Tag in your Message . The message will contain Completely yours own Message Content.
Q: How many mobile phone numbers can I send to in one 'batch' broadcast?
A: You can send as many messages as you like; as long as you have enough credits available. However, we suggest breaking huge batches in to Slots of 10,000 messages or less (as this helps to avoid the risk of Server Que ).
Q: Will the numbers I send to be used by sms.ideatechnosolutions.com or any third-parties?
A: All the numbers and messages that you send are treated in the strictest confidence. We will never use them or share the information with other companies.
Q: Do I get notified when my credits are low?
A: Yes. automatically you can Know when you will View Messege account “Normal”,”Priorty”,”Highpriority”,”Critical” & “ISD” route.
Q: Am I able to trial the service before I buy some credits?
A: Yes. We can offer you a completely FREE demo so that you can see just how good our service is. Simply register online or contact us and we will set up an account for you.
Q: What is a from-id?
A: The from-id is the originating number (or alpha string) that appears on the recipients phone. It can be either a full phone number, or an alpha string of up to 11 characters. For example, it could be your mobile/office number, your company name or website address. You can Create unlimited sender id which will be approved by us. There is noextra charge for creating Sender id.
Q: What format should mobile numbers be in?
A: Ideally mobile numbers should be in International format without the leading '00' or '+'. For example; 912xxxxxxxxx or 940xxxxxxx. For numbers, it is also possible to supply them in the 'local' format. For example; 074xxxxxxxx. There should be no spaces or other symbols within numbers.
Q: Why have I received multiple copies of a message?
A: In rare circumstances a message may be received more than once. This is most likely to occur when 'roaming' on a foreign network, or in a very bad-signal area. If neither of these statements is true, then you should check that you are not sending multiple copies to the Number ! by mistake.
Q: How can I pay for credits?
A: You will pay by cheque or bank transfer. Or else you must contact us and quote your username and what the amount of Credit wish to purchase. You will then be sent a pro-forma invoice. Once payment is received your credits will be added.
Q: Do you offer technical Support?
A: Technical support is available from email@example.com
or 0674-2565702, during extended office hours. We have technical staff available 24 Hours a day should you notice a problem with our service.
Q: How will I know which of my customers received the message and that I'm sending it to valid mobile numbers?
A: It's important to regularly maintain you contact list updated. We provide you with reports that detail which numbers received the message which is already Present in your SMS account.