Voice blast is a technique that uses computer technology to send pre-recorded phone messages to n number of community members at a single time. Business phone messages can be broadcast to customers in bulk fashion or emergency alerts can be delivered to members of a community.
- High-Volume Broadcast :
A recorded voice message can often convey more information and meaning than simple text alerts. PageOne’s Voice Blast service offers high volume pre-recorded voice alerts to inform team members, staff or the public on the status of an incident or to ‘warn and inform’ of a developing situation. With auto re-dial for busy or unanswered calls and the ability for the recipient to acknowledge receipt or even respond, you can confirm to whom the message has been delivered.
- Simple Voice Blast :
This is a basic call where the phone system dials from a list and plays one standard message either to an individual, or to an answering machine and an individual. No person or agent is required to talk with the contacted party who in turn simply listens to the message. This technique could be useful when you wish to provide basic information or announce an event, provide a reminder, or request an action from the contacted individual.
- Staff Information or Customer Alerts :
A voice announcement can be an effective way of disseminating business information or announcements to staff, colleagues or customers. Messages can be recorded and blasted out to groups and lists with the confidence that you know who has received the message. Voice Blast can even be extended to allow the recipient to respond, either confirm an action or give feedback.
- Custom Message Voice Blasting :
This is similar to a Simple Voice Blast but the phone system plays a customized message based upon the number dialed. Unique items of information can be inserted into a basic voice messaging alert. Likewise the entire message could be unique for each number or based upon demographic items in the call list database. The message itself could be stored in the database.
- Incident Management – Can you attend ? :
PageOne’s voice broadcast service also offers an optional ‘Can you attend?’ service that, when implemented, prompts recipients of a message to press ‘X’ if they can attend. Voice Blast ‘Can you attend?’ improves the level of information available during an incident management scenario by reporting who is available in real time.
- Voice Blasts with Telephone Keypad Response :
This method expands the prior broadcasting technique by playing a message that gives the contacted individual options from which to select. Using touchphone responses such as “Press 1 for…”, the choices could include obtaining additional information, being removed from the call list, leaving a voice message, or terminating the call. Different voice messages can be left on an answering machine or the answering machine could be ignored completely. Although more complex than the prior call types, this form of message dialing does not require that an agent be available to handle this call.
- Easy to Use :
The service can be accessed and ‘blasts’ recorded and initiated from wherever you are using any touch-tone telephone and your own secure dedicated service access number and pin. PageOne SmartGroups are used to host the distribution lists and are managed using a simple secure web-interface in your Connect or Flare account.